The best way to keep an IT service running smoothly, guaranteeing high availability and efficiency is to have a dedicated team of experts, with access to tools to monitor your infrastructure 24/7. In most of the cases, the best alternative is to get help outside your in-house team.
That's why the Monitoring Managed Service is an addition to the TMD Maintenance and Support Team, which offers specialized system proactive and reactive monitoring, so you can focus on your core business activities. When necessary, it creates Service Requests in Mediaflex, so we can identify and troubleshoot any emergent issues.
With this service, you won't need to worry about creating each event into the TMD ticketing system, because we'll ensure that calls are handled consistently. TransMedia Dynamics shall open an SR for all Events, assign an SR number to each, and shall advise the customer personnel via email of the date / time stamp and SR number assigned.
The managed services also include a health dashboard within i-mediaflex that will show graphic reports from different data points within the database, that can be helpful for troubleshooting and knowing when and where the issue occurred. Another benefit from the tool is to help making informed decisions.
In addition to having all the occurred issues fixed, one of the great benefits from the managed services is to predict what could go wrong and fix potential bottlenecks before the incident occurs. That means saving costs and improving availability and resilience in the long run. — Doug Austin, Head of Managed Services and Support
As always, we have been working to optimise how your media assets are managed, so you can future proof your collections, while getting the most out of your content.
Would you like to learn everything about how our managed services can help your business, or have any question? Reach out to us!